Account Deletion Request
St John's Mobile App
How to Request Account Deletion
Follow these steps to request deletion of your account
1
Enter Your Email
Provide the email address associated with your St John's app account in the form below.
2
Submit Request
Click the "Request Account Deletion" button to send us an email with your deletion request.
3
Verification
We may contact you to verify your identity before processing the request.
4
Confirmation
Once processed, you will receive a confirmation email that your account has been deleted.
What Happens to Your Data
Here's what will be deleted and what will be retained
Deleted (within 7 days)
- •Your account record (name, email address, phone number, profile image)
- •Sign-in sessions, including the IP address and device recorded with them
- •Your Google sign-in tokens
- •Your AI assistant conversations and every message in them
- •Your in-app notification history
- •Your church team access, if you served on one
Retained
- •Order records, including the name and contact details given at checkout, kept for 7 years
- •Donation receipts, including donor name and email, kept for 7 years
- •Venue and hall booking records, including the name, email and phone on the booking, kept for 7 years
- •Admin activity and security logs, kept for 12 months
- •If you were barred from the AI assistant, your email address and the reason, kept until the church lifts the bar, so the bar still applies if you sign up again
- •Announcements or events you published, which stay up as church content
Request Deletion
Enter your account email to start the deletion process
Important Information
- Processing Time: Account deletion requests are typically processed within 7 business days.
- Identity Verification: We may need to verify your identity to protect your account from unauthorized deletion requests.
- Irreversible Action: Account deletion is permanent and cannot be undone. You will need to create a new account if you wish to use the app again.
- Legal Retention: Order, donation and booking records are kept as required by law for accounting and tax purposes, including the name and contact details recorded on them.
- On Your Device: AI conversations you had without signing in are stored on your phone, not on our servers. Deleting your account does not touch them. Delete them in the app, or uninstall the app.