Account Deletion Request
St John's Mobile App
How to Request Account Deletion
Follow these steps to request deletion of your account
1
Enter Your Email
Provide the email address associated with your St John's app account in the form below.
2
Submit Request
Click the "Request Account Deletion" button to send us an email with your deletion request.
3
Verification
We may contact you to verify your identity before processing the request.
4
Confirmation
Once processed, you will receive a confirmation email that your account has been deleted.
What Happens to Your Data
Here's what will be deleted and what will be retained
Deleted (within 7 days)
- •User account (name, email, profile image)
- •Sessions (IP address, device information)
- •OAuth tokens (Google authentication)
- •Admin user entry (if applicable)
Retained
- •Order history (anonymized, retained for 7 years for accounting)
- •Created content such as announcements or events (de-identified)
Request Deletion
Enter your account email to start the deletion process
Important Information
- Processing Time: Account deletion requests are typically processed within 7 business days.
- Identity Verification: We may need to verify your identity to protect your account from unauthorized deletion requests.
- Irreversible Action: Account deletion is permanent and cannot be undone. You will need to create a new account if you wish to use the app again.
- Legal Retention: Some data may be retained as required by law for accounting, tax, or legal purposes.